Shipping policy

Shipping Policy

1. Shipping Destinations

We currently ship within Germany and to selected countries within the European Union. If your country is not available during checkout, please contact us by email before placing your order.

For delivery to a DHL Packstation, simply enter the Packstation number in "Address Line 1" and your Post Numberin "Address Line 2" during checkout.

2. Shipping Costs

Shipping costs are clearly displayed during the checkout process.

Within Germany, we charge a flat shipping rate of €4.99 per order.

For private customers within Germany, shipping is free on orders of €100.00 or more (optional).

For international orders, shipping charges are calculated based on the destination country and the total weight of the shipment.

For private customers within the European Union, shipping is free on orders of €250.00 or more (optional).

For orders shipped to the United Kingdom, a minimum order value of £135 applies. Import VAT, customs duties (if applicable), and any customs clearance or handling fees are the responsibility of the recipient.

Express shipping rates vary depending on the destination and shipment details. The applicable shipping cost will be displayed individually during checkout.

Open order? If your previous order has not yet been shipped, we will not charge additional shipping costs. Your orders will be combined and shipped together.

3. Processing Time

Orders are typically processed and dispatched within 1–2 business days after payment has been received, provided the items are in stock.

No shipments are processed on Sundays or public holidays.

4. Delivery Times

Delivery within Germany generally takes 2-4 business days after dispatch.

For shipments within the European Union, delivery generally takes approximately 2–7 business days.

Express shipments have a transit time of 1 business day. Depending on when the order is placed, up to 1 additional business day may be required for order processing.

Please note that delays may occur in individual cases due to circumstances beyond our control (e.g., delays caused by the shipping carrier).

5. Shipping Carriers

Orders are shipped using established carriers such as DHL or comparable service providers.

6. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email including a tracking number, where available.

7. Packaging

All products are carefully and securely packaged to prevent transport damage. Trading cards receive additional protection, such as sleeves, toploaders, or sturdy cardboard packaging.

In accordance with the German Packaging Act, we are registered with the German Packaging Register (LUCID) and participate in a dual recycling system for packaging disposal.

8. Pre-Orders

Products marked as Pre-Order will be shipped on or after the stated release date.

If an order contains both in-stock items and pre-order products, the order will generally be shipped together once all items become available.

9. Partial Shipments

Partial shipments are only made upon prior agreement. Additional shipping costs may apply.

10. Shipping Damage

Received a damaged item? We're sorry to hear that.

Please contact us by email within 24 hours of receiving your order at info@ytcards.de
We will provide you with further instructions.

Important: Please do not open any sealed products (such as packs, boxes, or cases) if the parcel or its contents appear to be damaged. Opening sealed products may affect your eligibility for a refund or replacement, as opened products can no longer be resold.

You may inspect the outer packaging and the visible condition of the goods, but please do not open, use, or further handle the product before contacting us.

We reserve the right to refuse a refund or replacement if a product has been opened or handled beyond what is reasonably necessary to inspect its condition.

Please do not return damaged items without contacting us first.

11. Returns

We provide prepaid return labels only for damaged items or incorrect deliveries. For returns of correctly delivered items, the customer is responsible for the return shipping costs.

Refunds or replacements for damaged or incorrect deliveries will be processed after the returned item has been received and inspected at our warehouse.

12. Contact

If you have any questions regarding shipping, please contact us at:
Email: info@ytcards.de