Product Condition & Quality Policy

At YTCards, we take great care to ensure that your order arrives safely and in the best possible condition. Please note, however, that trading cards and sealed collectible products may have manufacturer-related characteristics that do not constitute a defect.

Sealed Products

All sealed products (including packs, boxes, and cases) are shipped unopened in the same condition in which they were received from the manufacturer or an authorized distributor.

The manufacturer is responsible for the contents of sealed products and for any production-related defects affecting individual cards.

Card Condition

Individual cards and cards pulled from sealed products may exhibit manufacturing-related variations, including but not limited to:

• Minor scratches or print lines
• Slight print or centering imperfections
• Small edge or surface imperfections
• Minor card warping, particularly with Chrome, Opti-Chrome, or Prizm cards

These characteristics are inherent to the manufacturing process and do not automatically constitute a product defect.

Product Packaging

Minor scratches, dents, or imperfections to the product packaging may occur during manufacturing, storage, or shipping and do not necessarily constitute a defect, provided the product remains sealed and fully functional.

Damaged Deliveries

If your parcel or item arrives damaged, please contact us as soon as possible, preferably within 24 hours of delivery by email at info@ytcards.de, before opening any sealed products.

Please do not open damaged sealed products. Opening them may make it more difficult to assess the damage and could affect your eligibility for a refund or replacement.

Inspection & Claims

Every claim is reviewed individually. Please provide clear photos of the shipping box, the product packaging, and the affected item to help us assess the issue.

Once the inspection has been completed, we will determine the appropriate resolution, which may include a replacement, a refund, or another suitable solution depending on the circumstances.

Our goal is to handle every claim quickly, fairly, and with a customer-first approach.